Routing
Decisions: an autopilot that sorts your chats and suggests the next step
The autopilot reads each number's chats as they arrive. Choose, automation by automation, whether it stays off, suggests what to do or does it on its own, with Undo for 24 hours.
Label chats and route them to a department with the autopilot
Write an instruction for your labels and departments, and the autopilot adds the right labels and proposes the right department from what the customer wrote.
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