Autopilot

9 articles available
Decisions: an autopilot that sorts your chats and suggests the next step

The autopilot reads each number's chats as they arrive. Choose, automation by automation, whether it stays off, suggests what to do or does it on its own, with Undo for 24 hours.

Accept, dismiss or undo what the autopilot proposes

How a suggestion of the autopilot looks in a chat, why it proposes it, how to apply or dismiss it, and how to undo what it did on its own.

The autopilot history: what needs action and everything it did

Every suggestion waiting for your team and every change the autopilot made on a number in the last 30 days, with Undo and the buttons to decide without opening each chat.

Priority and the Awaiting reply queue: see first who is waiting

The autopilot marks the urgent chats on the chat list and adds an Awaiting reply filter with the customers who expect an answer, the most urgent first.

Label chats and route them to a department with the autopilot

Write an instruction for your labels and departments, and the autopilot adds the right labels and proposes the right department from what the customer wrote.

Fill empty contact fields from the conversation

Data to the CRM picks up the email, company, city and other details a customer writes in the chat and fills the contact's empty fields. It never overwrites.

Close well and the Auto-reply guard: end conversations properly

The autopilot proposes resolving a chat when the customer says goodbye, resolves it on its own when they confirm it is solved, and holds back automatic replies to someone who just said goodbye.

Next step, deals and handoff notes: suggestions that move a chat forward

The autopilot proposes the next thing to do in a chat, a deal when the customer shows real interest, and a summary note when a chat changes hands. It only suggests.

The AI allowance: how much the autopilot can use, and when it pauses

Your account's monthly AI allowance, shared by all your numbers and AI agents: where to see it, what happens when it runs out, and how it grows with your plan.

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